Return & Refund Policy

We accept eligible returns within 30 days of receiving your order.

1、Returns

Returned items must be brand new, unused, and in their original condition and packaging. Please contact info@zoeyindustry.com before initiating a return.

For returns due to a change of mind, ordering errors, or other personal preferences, the customer is responsible for return shipping costs.

2、Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of receipt.

Once the issue is confirmed to be caused by Two Stones® or the carrier, we may provide replacement parts or a replacement item and cover reasonable return shipping costs.

We also cover manufacturing defects discovered during normal use. Issues resulting from misuse, improper installation, accidents, unauthorized modifications, or normal wear and tear are not covered.

3、Refunds

Approved refunds will be issued to your original payment method within 3 to 7 business days after we receive and inspect the returned item. Please note that your bank or card issuer may require additional processing time.

4、Exchanges

For product issues confirmed to be caused by Two Stones® or the carrier, we may provide replacement parts or a replacement item. We will cover the shipping costs.

If you wish to exchange an item due to a change of mind or personal preference, please return the original item and place a new order.

Contact Us

Two Stones®
Email: info@zoeyindustry.com